Reference

erek² 2d Privacy Policy For You

Your account data, wallet records, device signals, and contact requests are handled under the erek² 2d Privacy Policy.

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CONTACT ROUTES

Ask About Privacy Through Support

A clear support route helps when you want to ask about a Privacy Policy record rather than a wallet result.

Account contact Use the support contact inside your account for a data question.
Wallet query For DANA, OVO, GoPay, or QRIS records, send the transaction reference and approximate time.
Correction request If your phone number, email, or account detail is wrong, ask support to amend…
DATA PRACTICES

Six Privacy Controls We Apply

We keep this Privacy Policy practical by connecting each promise to an account action you can recognise.

Account details

We handle the name, phone number, email, and login details you provide for account access. A phone verification step helps us connect a request to the correct account before support changes data.

Wallet records

A DANA, OVO, GoPay, QRIS, bank transfer, or virtual account action can create a reference, amount status, and time record. We use this trail to match payment activity with your account.

Device signals

When you sign in on a mobile browser, we may process session, browser, and device signals to identify unusual access. These signals help us protect the account without reading private files on your device.

Cookies

Cookies can keep a session active, remember a setting, or help us understand whether a page request is working. Your browser controls can remove or restrict them, although some account steps may then need repeating.

Retention

We retain account, payment, security, and support records only for the period needed for the purpose described in this policy, account protection, dispute handling, or a legal duty where local law permits.

Data requests

You can ask what account data we hold, request a correction, or ask about deletion where applicable. Send the request through account support; we may verify your identity before making a change.

Privacy Policy Answers For Indonesia

These Privacy Policy answers cover the searches we expect before you open an account or connect an Indonesian wallet. They explain the records created by login, phone verification, mobile browsing, payment status checks, and support contact, while keeping eligibility wording tied to local law.

The erek² 2d Privacy Policy covers account details, phone verification, login and device signals, cookies, DANA and QRIS payment records, support messages, retention, and requests to access or correct data.

We use the phone number attached to your account to complete a verification step, protect sign-in activity, and locate the right account when you ask support about a record or correction.

Our Privacy Policy concerns transaction references and status details connected to DANA or QRIS. Do not send a wallet password to support; we do not need it to investigate an account record.

Send a correction request through the account support contact and identify the affected email, phone number, or record. We may ask for verification before changing data linked to your account.

Yes. Where local law permits, contact account support with your account identifier and request a data access response. We may verify ownership before describing or releasing account-related records.

We retain payment, login, security, and support records for the period needed for their stated purpose, account protection, dispute handling, or a legal duty where local law permits.

Yes. The policy applies when you sign in from a mobile browser, including session and device signals used for account protection. Browser cookie controls may affect remembered settings or repeated login steps.

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